We are looking for a qualified candidate that can come in and hit the ground running. Experience working for a MSP/MSSP or IT Services firm desired. Experience with ConnectWise Manage a plus.

Support Technician Responsibilities

The primary responsibility of the Support Technician will involve working directly with the employees and management of client companies to solve reactionary technical issues.

• Management of Active Directory user accounts and Group Policy objects
• Support for Microsoft Exchange, Hosted Exchange, and Office 365 systems
• Support and maintenance of desktops, laptops, and other devices across the customer base
• Support and maintenance of network infrastructure, including routers, switches, wireless access points, and Microsoft Windows servers
• Clear documentation of all work done in service tickets for the purposes of communication, documentation, and billing
• Creation and maintenance of client configuration documentation
• Identification of areas of improvement within customer technology environments, and relaying them to the account management and sales teams

Qualifications Needed

It is preferred that candidates for this position have a degree in Information Systems or related field and have two or more years of IT experience, with related skills:

• Strong knowledge of computers, servers, networks, and other related technologies
• Effective organizational and problem-solving skills
• The ability to diagnose, research, and solve computer and networking problems
• The ability to multi-task and manage stress effectively in high-pressure situations
• An understanding of IT principles and the ability to communicate technical concepts effectively to a varied audience
• The desire to learn and grow in the technology field

*Technical certifications are desired, but not required.

Job Type: Full-time

Experience:

• Managing Windows Servers and Networks: 3 years (Required)

Benefits offered:

• Paid time off
• Parental leave
• Health/Dental/Vision/Life insurance
• 401k Match
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Gym memberships or discounts
• Commuting/travel assistance
• Workplace perks such as food/coffee and flexible work schedules

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 3 years (Required)

Work Location: Remote + On-site at local clients