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How to Find the Right IT Support for Your Business
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How to Find the Right IT Support for Your Business

How to Find the Right IT Support for Your Business

Struggling to find an IT support partner for your Wisconsin, Illinois, or Missouri business?  Most IT providers offer services such as remote support, security updates, and hardware and software system maintenance.  You know the basics.  However, your unique business needs may require more than just the essentials.  A good first step during your search phase may be as simple as asking the right questions:  

THE BASICS - IT SUPPORT

  • Do you offer support for computers, printers, routers, switches, and Office products?
  • Do you utilize a ticketing system?  What is your response time and/or SLA (Service Level Agreement)?
  • Do you offer after hours support?

THE ADVANCED - MANAGED TECHNOLOGY

  • Do you provide Cloud services such as data backup and recovery, and managed cloud servers?
  • Do you provide your own Data Center services or utilize third-party offerings?
  • Do you provide ongoing network reviews and 24/7 monitoring and alerting service?

THE EXPERIENCE - TECHNICAL EXPERTISE

  • Do you have over 20 years of IT experience?  
  • How many technicians, engineers, and help desk specialists does your company employ?
  • Do you have a vCIO (Virtual Chief Information Officer) to provide strategic IT analysis and management?

THE PRESENTATION – PROFESSIONAL EFFICIENCY

  • Do you provide efficient dispatch and Help Desk scheduling?
  • Does your staff pride themselves on professional appearance and proficient communication?
  • Do you offer references and client testimonials?

THE FUTURE - IT ADVANCEMENTS

  • Do you analyze technical trends and advancements to understand how they might affect our business?
  • When my company grows, are you equipped to grow with us?

Experienced IT service will provide quality resources right at the beginning, saving you money and time to focus on your core business.  When comparing IT support options, ask yourself what you are looking for in a business partner?  The best support providers do more than just offer the basics, they provide experience and an understanding of your core business needs.  Your IT Support partner should also offer a level of trust that you can count on, which is why we at Platinum Systems believe that your IT challenges are our solutions.  

Contact us today for a free consultation of your Wisconsin, Illinois, and Missouri business network needs and get to know your future IT partner!

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